Bluetooth Advertising Software - FAQ

Frequently asked questions

Minimum System Requirements
I cannot install your software, I receive error "The Microsoft .NET Framework 2.0 is not installed on your computer"
Does Bluetooth™ Advertising Software require any special hardware?
What Bluetooth™ stacks does Bluetooth™ Advertising Software support?
Which Bluetooth™ dongle can I use with Bluetooth™ Advertising Software?
How long can I use the evaluation version of Bluetooth™ Advertising Software?
Is Bluetooth™ Advertising Software portable?
How successful is Bluetooth™ advertising?
Does it cost to send or receive messages?
Can I continue using my PC after I install Bluetooth™ Advertising Software?
I am assured that drivers Widcomm/Broadcomm was installed, but application doesn’t work ("No Bluetooth™ Radio. This software will not function without a fully installed bluetooth dongle. Please ensure that this is installed and then restart the software. Do you want to install Widcomm driver?")
I get message "Unfortunately, Widcomm driver is not supported of your bluetooth device. Try install drivers from CD with your Bluetooth™ device. If you will have same error later then your dongle is not supported."
Which Bluetooth™ adapters are supported by the Microsoft Bluetooth™ stack?
Why device can't be found
Why file can't be delivered
Is Bluetooth™ Advertising Software able to manage several dongles for maximum performance?
How can I change Bluetooth™ name without changing PC name?
Can you make some changes to Bluetooth™ Advertising Software to suite my business model
  • Minimum System Requirements:

    Intel or AMD CPU 500 Mhz and above
    RAM 128 Mb and above
    Free space 20 Mb on HDD
    Windows 2000/XP/2003/2008/Vista
    Bluetooth™ dongle with Widcomm/Broadcomm stack (Notebooks often have integrated Bluetooth™).

  • I cannot install your software, I receive error "The Microsoft .NET Framework 2.0 is not installed on your computer".

    .NET Framework does not installed on your PC, you should download and install it

  • Does Bluetooth™ Advertising Software require any special hardware?

    If your computer does not have Bluetooth™ technology integrated (A laptop for instance). It will need a Bluetooth™ dongle (from $10).

  • What Bluetooth™ stacks does Bluetooth™ Advertising Software support?

    Bluetooth™ Advertising Software supports WidComm/Broadcomm and Microsoft stacks.

  • Which Bluetooth™ dongle can I use with Bluetooth™ Advertising Software?

    Usually, if you have a computer with Windows XP Service Pack 2 or higher, there is a very long list of Bluetooth™ dongles that will work with Bluetooth™ Advertising Software (Under Microsoft Stack).
    But if you want to buy a specific type, we recommend the JabraBluetooth™dongle or TrendnetBluetooth™dongle. They should work perfectly.

  • How long can I use the evaluation version of Bluetooth™ Advertising Software?

    You can use the evaluation version of Bluetooth™ Advertising Software for 7 days. After that, you will need to order a license to keep using it. Otherwise, we kindly ask you to uninstall Bluetooth™ Advertising Software completely from your machine.

  • Is Bluetooth™ Advertising Software portable?

    Yes. The Bluetooth™ Advertising Software software requires a computer to run on - you can install the system on a laptop and take it wherever you wish!

  • How successful is Bluetooth™ advertising?

    Bluetooth™ advertising has become the fastest growing segment in marketing. Global brands are turning to Bluetooth™ advertising as a new way of reaching out to new and existing customers, Why?, its targeted, its direct, its permission based, it can request an immediate call to action, your contact details are stored, its free and its green.

  • Does it cost to send or receive messages?

    No. Bluetooth™ Advertising Software uses Bluetooth™ technology so there is no charge for sending or receiving messages other than the initial cost of the software. You can never get charged for sending messages - and your customers cannot get charged for receiving messages via Bluetooth™.

  • Can I continue using my PC after I install Bluetooth™ Advertising Software?

    Yes. Bluetooth™ Advertising Software runs on your Windows PC in the background - allowing you to get on with your business without interrupting your computer.

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  • I start software, but receive error " Bluetooth device not found or driver is not installed. Application will be closed. ".

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  • I am assured that drivers Widcomm/Broadcomm was installed, but application doesn’t work (" No Bluetooth™ Radio. This software will not function without a fully installed bluetooth dongle. Please ensure that this is installed and then restart the software. Do you want to install Widcomm driver? ").

    1. Make sure the Bluetooth™ adapter is attached properly

    2. Ensure the Bluetooth™ adapter uses the Microsoft or Widcomm Bluetooth™ stack

    3. Indicator of readiness of device is blue sign of Bluetooth™ near clock with white (not red) drawing inside. If it is red – make sure in right of installing of drivers and point 1-2

  • I get message " Unfortunately, Widcomm driver is not supported of your Bluetooth™ device. Try install drivers from CD with your Bluetooth™ device. If you will have same error later then your dongle is not supported. ".

    Our software works only with devices, supporting Microsoft or Widcomm/Broadcomm stack and does not work with devices, supporting other stacks, such as Toshiba or Soleil

  • Which Bluetooth™ adapters are supported by the Microsoft Bluetooth™ stack?

    The Microsoft Bluetooth™ stack should support most Bluetooth™ adapters on the market. However this may not be always true, and only certified devices will work. To get information about list of Bluetooth™ devices that are supported by the Microsoft Bluetooth™ stack, please refer to Microsoft Knowledge Base Article 841803: List of Bluetooth™ radio drivers that are included in Windows XP Service Pack 2.

  • Is Bluetooth™ Advertising Software able to manage several dongles for maximum performance?

    No, this is not possible.

  • Why device can't be found?

    1. Check if Bluetooth™ is "ON" on device

    2. Check if "Other devices can discover me" is checked
         How to enable Bluetooth™ on Windows Mobile

  • Why file can not be delivered:

    1. Device does not have the necessary service for transmission of files

    2. Owner of the device has denied receiving of files on his device

    3. Device demands PIN and the owner of the device does not enter it

    4. Owner of device has denied reception of files from the computer which sent advertisement

    5. Device lost connection during transmission of files

    6. Others reasons

  • How can I change Bluetooth™ name without changing PC name?

    1. Right click on Bluetooth™ icon in tray (near clock).

    2. Select Bluetooth™ Configuration

    3. Change Computer name (only Bluetooth name will be changed)
         See more details

  • Can you make some changes to Bluetooth™ Advertising Software to suite my business model?

    Normally, you won’t need this. Bluetooth™ Advertising Software is designed to serve almost any business model. But in case you need any special requirements. We will be more than happy to discuss it with you. Please feel free to contact us .