Refunds may be granted up to 30 days from purchase
All BlueSnap merchants (product and service providers) are required to provide full,
unconditional refunds to Customers up to 30 days from the day of purchase.
Customers may be asked to provide a valid reason for claiming a refund.
BlueSnap provides a transparent online resolution procedure for settling disputes
and may direct refund requests through that channel so that product and service
providers may make alternative suggestions for resolving such requests.
Between 31 – 60 days after date of purchase
After the first 30 days have elapsed, a refund request will normally not be accepted
unless there are convincing reasons justifying a refund.
During this period, BlueSnap will usually require a Customer to provide a satisfactory
explanation as to why a refund is merited and why the request was not made earlier.
BlueSnap will refer the request to the product or service provider before determining
whether or not a refund should be granted.
A product or service provider may decide to give a refund during this period.
BlueSnap may still consider the validity of refund claims up to a period of 60 days
from the date of purchase and may issue a refund at its absolute discretion.
After 60 days purchase is deemed to be final
After a period of more than 60 days since the date of purchase, the transaction
will be regarded as final. BlueSnap will normally decline to grant a refund, except
in special circumstances. It will however pass any dispute or request information
on to the relevant product or service provider who may still decide to grant a refund
or partial refund.
Subscriptions and recurring charges
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation
will take place from the next billing period. A cancellation will only cancel future
The above time periods relating to refunds will also apply in respect to each subscription
or recurring charge payment.
For products and services sold through BlueSnap, this refund policy will normally
override any statements to the contrary contained on a product or service provider’s
web site or terms and conditions of sale.
A refund can only be credited to the original account from which payment was made.
If such account is closed, then no refund can be granted.
BlueSnap may take steps to restrict customers that make repeated purchases and requests
for refunds from making further purchases through BlueSnap.
Dispute resolution procedures
The BlueSnap dispute system is designed to help both vendors and customers resolve
disputes in a polite and amicable manner. Failure or delay in dealing with dispute
processes may result in the matter being decided by BlueSnap.
Other reasons for cancellation
BlueSnap reserves the right to cancel a transaction in order to comply with credit
card industry regulations, payment processor and banking rules, or the need to comply
with legal requirements, intellectual property rights, court orders and law enforcement
Refunds may also take place as a result of a processing error, technical problem,
chargeback, threat of chargeback or any fraudulent transaction or situation which
BlueSnap reasonably considers to be potentially fraudulent, unlawful, or in breach